If either the recipient was not available and/or no authorize or reliable person were available to accept the order it will be returned to our office and we will notify you by email or call you and if we cannot reach you, we will wait for your reply we and can reschedule the delivery of the items on the following day. 2ndattempt re-deliver of your order has been failed; you must settle first and pay again the shipping cost before we re-deliver your order. The same policy applies for the incorrect or incomplete address.
For perishable items (flowers, food, cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempt to deliver.
You can contact us during our working hours: Mon-Fri: 9am-6pm, except public holidays
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